FAQ: The Toy Runners Complete Series Special Edition
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will I get my eBooks?

Digital delivery of eBooks will be fulfilled through BackerKit/BookFunnel. Once you have finished filling out your Backerkit survey you will receive an email from Backerkit notifying you that the download is available. All of Adriana Herrera’s backlist eBook titles will be delivered immediately (Mangos and Mistletoe, Finding Joy, The Duke Makes Me Feel…, Monsieur X, and Amor Actually). You will receive a second email from BackerKit once The Toy Runners eBook is available for download (the week of Oct. 23rd). This delay is to ensure everyone gets a chance to complete the survey and confirm the name they want on the Thank You page (if you selected that option).

Last updated: October 09, 2023 09:33

How will I get my eBooks?

Once you have received a notification that your eBook is ready, follow the instructions. For each eBook you will be given a unique code, you will then paste your unique code into the website https://getmybook.com and you will have instant access to the eBook. This is part of BookFunnel’s ecosystem. You can download the underlying epub file or use the BookFunnel App to read and keep the book in your library. BookFunnel has great customer service so feel free to reach out to them if needed.

Last updated: October 09, 2023 09:33

When will my physical NSFW art prints be mailed?

The art prints will be mailed in the week of Oct. 23rd. Be watching for updates to the Kickstarter page and/or my Instagram (instagram.com/ladriana_herrera) as I will include photos and updates as things begin to be mailed.

Last updated: October 09, 2023 09:35

When will physical books be mailed?

Once surveys are completed, I can finalize the paperback and hardback files (week of Oct. 23rd). Then I will send those files to the printers. The printers are relatively quick and based in the USA, so I anticipate the printed books will be back to me probably in the second or third week of November (I’ll take some photos of me signing the books and post them as an update to Kickstarter and/or my Instagram (instagram.com/ladriana_herrera) so you can see the progress). Then I anticipate beginning to mail out the books in the week of Nov. 20th. If you purchased a signed paperback of a backlist title as an Add-On, it will be mailed on or before the week of Nov. 20th as well.

Last updated: October 09, 2023 09:37

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: November 2023

Digital rewards (Ebook Add-ons of Adriana Herrera backlist titles) delivered once you finish the BackerKit survey. Digital rewards (Toy Runners Ebook) delivery in the week of Oct. 23rd, 2023 to get everyone's name correct on the Thank You page listing. Physical NSFW art prints are to be mailed starting the week of Oct. 23rd, 2023. Physical books are to be mailed starting the week of Nov. 20th, 2023.

Last Updated At: 10/09/23
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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